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How can I book a bike rental or tour?

Booking your cycling adventure with Polka Dot Cycling is a straightforward process designed for your ease. Visit our website to choose your preferred bike or tour, select the rental period or tour date, and seamlessly navigate through the checkout process. For those who prefer an in-person experience, our physical location welcomes walk-ins for spontaneous bookings. Your journey begins with a hassle-free and efficient reservation process.

Is there a minimum age requirement for rentals or tours?

Safety is our priority. For bike rentals, the minimum age requirement is 18 years. However, our family-friendly bike tours cater to participants of all ages. Specific age requirements and recommendations for tours are detailed in the tour descriptions, ensuring a safe and enjoyable experience for everyone.

What is your cancellation policy?

We understand that plans can change. At Polka Dot Cycling, our cancellation policy is designed to provide flexibility and transparency. We kindly advise to notify us of your cancellation as soon as your plan changes and we will try to do our best. For more details and exceptions, please refer to our comprehensive cancellation policy, here: read more

How are rental prices determined?

Polka Dot Cycling delivers transparent and competitive pricing for an array of budgets. Our rental prices are determined based on the type of bike and duration. Detailed pricing is available on our website, ensuring clarity and simplicity in your booking process.

Are there any additional fees I should be aware of?

Our pricing is straightforward, with the rental fee covering the bike, helmet, and basic safety gear. Any additional services or requests may incur extra charges, which we communicate clearly during the booking process. We aim to provide you with a seamless and predictable experience.

What forms of payment do you accept?

At Polka Dot Cycling, we prioritize convenience. We accept major credit cards and cash for in-person transactions. Our secure online booking system accommodates various payment methods, ensuring your financial information is handled with the utmost care.

We understand that plans can change. At Polka Dot Cycling, our cancellation policy is designed to provide flexibility and transparency. We kindly advise to notify us of your cancellation as soon as your plan changes and we will try to do our best. 

Cycling Tours:

Payments:

• Non-Refundable deposit of 20% is needed to confirm your booking.
• 50% payment 60 days before a tour begins.
• 30% payment 15 days before a tour begins.

Cancellation Policy:

• Non-refundable deposit 20%.
• 15 up to 30 days before a tour – 50% refundable.
• Up to 15 days before a tour – 0% refundable.

Custom Cycling Tours, Special Events, Private Groups & Private Tours:

Payments:

• Non-Refundable deposit of 30% is needed to confirm your booking.
• 50% payment 60 days before a tour begins.
• 20% payment 15 days before a tour begins.

Cancellation Policy:

• Non-refundable deposit 30%.
• 15 up to 30 days before a tour – 50% refundable.
• Up to 15 days before a tour – 0% refundable.

Polka Dot Cycling recommends their guests to contact their insurance company for travel insurance packages before booking and payments, to see what are the refund options in case of cancellations due to unforeseen circumstances. For more details please see our Terms & Conditions.